After you fill out the web form at the top of the page, you will receive an email or phone call from an Elite office staff. At that time you will indicate that you are interested in a Virtual Consultation, as opposed to, an in-person consultation. You will schedule a day/time for a 30 minute video chat with a Specialist on either of the following apps:
1. Google Hangouts
3. FaceBook Messenger
On the day of your video chat, you will need to measure the area(s) (Length and Width). Preferably, you can measure and sketch it all out on paper prior to your video chat! During our chat, you will do a complete video walk through of the area and its surroundings. We will gather information from you to see what types of turf will fit your lifestyle needs and answer any questions that you may have about our products and services.
note: this will only work if you have good reception both inside and outside of your home (or business).
You will later receive an estimate in 1-to-24 hours and if you like what you see, then we will take the next necessary steps for a solid quote and to get samples to you. Samples are necessary because you will base your decision on color, feel, height and thickness.
There are more steps involved and some leg work involved on your part when it comes to virtual consults. A one-time in-person consultation is always more ideal for both parties, but virtual consults are definitely a service that we provide if you prefer zero in-person time. We have the hardware & software technology to make this happen during the stay-at-home order, and we're here to make your experience the most comfortable and safest possible.
For in-person consults, team members are provided with goggles, face masks, hand sanitizers and disinfectant wipes for regular use to ensure protection for all our customers, employees, and their families. Elite specialists also keep a safe 6' distance and maintain zero physical contact during consultations.
Elite now offers Virtual Consultations and Zero-Contact Consultations in addition to our traditional in-person design consultations. A Zero-Contact Consultation is when an Elite Specialist comes out to your property to sketch, measure, assess the area, and answer all your questions about our products and services. But the entire time, you will remain inside. You will communicate with him via cellphone, while looking out your window or patio door.
Before the Elite Specialist leaves the premises, he will leave turf samples and your estimate at the door. All of which, have been disenfected prior to his arrival.
1. Your assigned specialist will come out and measure the area(s) of your home improvement project.
2. He/She will answer any questions that you may have about our products (turf, cooling technology, pet infill) and services (like financing, installation process).
3. Your specialist will show you samples that fit your needs and lifestyle.
4. Your specialist will give you a sketch and estimate.
Absolutely! Just tell your specialist that you'd like to keep the sample, or samples, that you're interested in! Do you belong to an HOA (Home Owners Association)? If the answer is yes, there is a good chance that you will need a sample to submit with your plan, so let your Elite Turf Specialist know!
On average, consultations for artificial grass take about 45 minutes. It can go to an hour or more if you, our valued customer, have a lot of questions for us. It may also take a bit longer if it is a large area. Whereas most consultants will cut you short because they have a ton of sales calls to attend to per day, we keep our volume low so you get the special attention and respect you deserve from start to finish.
Absolutely! It is generally easier & more accurate to send information back and forth via Email, but we can schedule you by calling 714-332-0271
Yes, Elite Artificial Grass is a Properly licensed, bonded & insured company. CSLB #1037754
We employ, not subcontract, three installation crews and we also employ 4 sales turf specialists, so you don't have to wait for weeks for a consultation or an installation. It is not legal to subcontract a crew unless that crew is also licensed, bonded and insured, which is usually not the case. We do things the right way to ensure that you, as well as, the company are covered.
At Elite Artificial Grass, our top priority is the health and safety of all the members of our community. With the news around coronavirus (COVID-19) continuing to develop, we want to personally share the steps we are taking to protect all our valued landscaping clients and employees.
We’ve always taken the cleanliness of our offices seriously, and the health and safety of our clients, employees, and overall community has always been our top priority. We know this is more important than ever now. We are carefully monitoring the situation and following guidance from the state and local health agencies, as well as the Centers for Disease Control and Prevention.
In accordance with guidance from health agencies, we are implementing additional measures to clean and disinfect our offices & home work spaces with hospital grade cleaning disinfectants, as well as, sales vehicles & equipment. We are also encouraging our team members to follow health authority best practices, like frequent hand washing, covering their mouth with their elbow if they have to sneeze or cough, and most importantly, staying home if they are feeling ill.
All team members have been provided with hand sanitizers and disinfectant wipes for regular use in the office and out on the field while conducting design consultations and inspections. Additionally, Elite employees are being instructed to keep a safe distance of 6 feet from clients and zero phyiscal contact from clients.
We will continue to monitor information as it develops through the proper authorities and will follow their prevention guidelines to keep our clients and team members safe.
We look forward to continuing to serve you during this uncertain time. Thank you for your continued support and trust.
After a botched job by a previous landscaper, I decided to do redo the area with artificial grass. I requested around 7 other quotes and believe me, it was quite an experience. However, what it did was reaffirm my choice in choosing Elite.
They work quick and clean up very well. Their pricing was in line with other estimates I received. They really do try and earn your business. The consultant Eldridge and Benjamin (foreman) were great. They were responsive , knowledgable, and accommodating. Everything was very professional including the digital rendering and estimate.
I believe it is important to choose an installer that has been in the business awhile and whose foreman is skilled. I'm confident that the install went well as it looks picture perfect.